For instances where your practice does not bill the patient, such as with some preferred provider (PPO) plans, you can quickly create an adjustment to offset any remaining balance. Also, for instances where a negative payment (refund) is entered for a claim, you can enter an adjustment for that claim.
To learn more about working with insurance adjustments in Ledger, click any of the following links:
Dental
Posting dental insurance adjustments
Editing or deleting dental insurance adjustments
Medical