The customer telemetry service (HermeS1) can be used for automatically collecting system information by Dentrix Enterprise Customer Support technicians. If the HermeS1 service is installed on the server from an existing installation of Dentrix Enterprise 11.0.40/.43/.44/.45/.46, you can upgrade the service after you complete the upgrade tasks on the server using the available options in Install Manager.
To upgrade the HermeS1 service
In the extracted server installation package, double-click HermesSetup.exe.
A confirmation message appears.
Click Yes.
The Welcome screen appears.
Leave the Modify option selected.
Click Next.
The SQL Server connection screen appears.
Enter the following connection details:
Server\Instance or Alias Name - The name or IP address of the database server. Also, if the SQL instance that houses your Dentrix Enterprise database has a name, after the IP address or name of the server, include a backslash (\) and then the instance name.
Database Name - Dentrix is the default name of the database, but it may be different if it has been customized for your installation.
Login ID - The user name of an SQL user with "Sysadmin" rights.
Password - The password of the Sysadmin user.
Click Check Database Credentials.
A message regarding the results of the connection test appears. Click OK. If the connection was successful, proceed to the next step; otherwise, change your connection parameters, and attempt to connect again.
Click Next.
The Start Copying Files screen appears.
Click Install.
When the process is finished, the InstallShield Wizard Completed screen appears.
Click Finish.