After you have attempted to contact or successfully contacted a patient, you can enter notes regarding the attempt and/or contact. One of the best ways to record this information is through Office Journal.
To add an Office Journal entry
In Collections Manager, do one of the following:
Select
a guarantor, and then click the Office
Journal button 
on the toolbar.
Select a guarantor, expand the File menu, and then click Office Journal.
Right-click a guarantor, and then click Office Journal.
If a message appears, informing you that you do not have rights to this operation, your user account has not been granted the "Office Journal, Open" security right. To have a user with permission temporarily override this restriction so you can open Office Journal this one time, do the following:
On the message, click Yes.
In the Password - Office Journal, Open dialog box, the overriding user enters his or her credentials in the User ID and Password boxes and then clicks OK.
Office Journal opens.
Close Office Journal to return to Collections Manager.