When patients call and cancel appointments, they are often forgotten and only rescheduled if patients take the initiative to call back. To prevent these broken appointments from being forgotten, they are moved to the Unscheduled List where you can review them regularly. The patient's Family File is updated with the date that the patient broke the appointment and the number of times the patient has broken appointments.
You receive reminders of a patient's broken appointments and are prompted to reschedule the next time you try to schedule a new appointment for that patient.
To break an appointment in the Appointment List
1. In the Appointment List, select the appointment that you want to break.
2. In the Appointment menu, click Break Appointment(s).
The following message appears.
3. To break the appointment and move it to the Unscheduled List, click Yes.