Dunning messages

Dunning messages are automatic payment reminders that print on a billing statement based on an account’s aged balance. You can enter the message that will be printed according to accounts’ oldest balance or payment information. Dentrix includes the following four types of dunning messages:

·        Standard dunning messages - Prints for non-insured accounts.

·        Insurance dunning messages - Prints for accounts with insurance (an account is considered insured if the head of household has insurance).

·        Last payment dunning messages - Prints for accounts that have not made a payment in the indicated amount of time. The last payment dunning message overrides the standard and insurance dunning messages.

·        Payment agreement dunning messages - Prints for payment agreement accounts that have missed the indicated number of payments. The payment agreement dunning message overrides the standard, insurance, and last payment dunning messages.

The ready-to-use standard and insurance dunning messages include the following message types:

Standard dunning messages

·        0 – 30 days - None

·        30 – 60 - Charges on account over 30 days.

·        60 – 90 - Charges on account over 60 days.

·        Over 90 - Charges on account over 90 days. PLEASE PAY IMMEDIATELY!

Insurance dunning messages

·        0 – 30 - None

·        30 – 60 - Over 30 days. Please contact your insurance company if necessary.

·        60 – 90 - Charges over 60 days. You are responsible for balance.

·        Over 90 - Charges on account over 90 days. PLEASE PAY IMMEDIATELY!

You can add to these dunning messages or edit them as needed.