Viewing claim status notes

Dentrix creates Claim Status Notes automatically whenever a claim's status changes. Claim Status Notes created by Dentrix cannot be edited or deleted. You can, however, edit or delete Claim Status Notes that you add manually.

To create a claim status note

1.   In the Ledger, click File, and then click Enter Batch Ins. Payment.

The Batch Insurance Payment Entry dialog box appears.

2.   From the Pending Claims list, select the claim that you want to create a claim status note for, and then click Edit.

The Primary Dental Insurance Claim window appears.

3.   Double-click the Claim Status group box.

The Claim Status Notes dialog box appears.