You can troubleshoot the KaVo IXS sensor.
If the sensor is not working through the DTX Studio Bridge integration, do the following:
· To verify that the DTX Studio Bridge application is working, in the System Tray, click the DTX Studio Bridge icon. If the application is not running, start it.
· If the sensor does not appear, ensure the sensor is connected and appears in the Device Manager. (See Device Manager below.)
· If the sensor appears but its status is not "Connected," either wait for the calibration files to install, or depending on the sensor's status, see "Device reservations" below.
1. Make sure that the KaVo IXS sensor is detected by the computer.
2. Open Device Manager, and then verify that the device appears.
1. Close the Acquisition Agent application, and then verify that the DexisForcePlatinumFallback option is set to False in the Acquisition Agent.ini file (C:\Program Files (x86)\Acquisition Agent\Acquisition Agent.ini).
Note: Any changes you make to the Acquisition Agent.ini file must be made while the acquisition agent application is running; otherwise, the changes are not saved.
2. To correct the issue, restart the computer.
To view any hardware error codes, navigate to C:\ProgramData\DEXIS Imaging\Polaris\Log.
Error Code |
What to Do |
7 – DETECTOR_CURRENT_TOO_HIGH |
Bypass any extension cables. If possible, plug sensor into multiple ports on front and back of computer. If you still receive this error, refer to DEXIS for a hardware issue. |
9 – DARK_IMAGE_MEAN_TOO_HIGH |
Indicates an issue with the sensor; refer to DEXIS for a hardware issue. |
10 – DARK_IMAGE_MEAN_TOO_LOW |
Indicates an issue with the sensor; refer to DEXIS for a hardware issue. |
70 – NO_SENSOR_ATTACHED |
Bypass any extension cables. If possible, plug sensor into multiple ports on front and back of computer. If you still receive this error, refer to DEXIS for a hardware issue. |
If the sensor's status is "Busy" in the DTX Studio application, but the sensor is not currently in use, the sensor might be reserved from a previous acquisition that was not canceled properly.
1. Browse to C:\DTX Studio Bridge\Devices\Reservations, and then delete any data files.
2. Unplug the sensor and plug it back in.
3. In the DTX Studio Bridge application, verify that the sensor's status is connected.