Contacting patients by email

If you have a MAPI-compliant email client installed and configured properly, you can contact your patients electronically.

To send an email message

1.   In the Collections Manager, select the guarantor you want to contact.

2.   From the File menu, click Send Message.

At this point, Dentrix attempts to open your email program. This may take a few seconds.  

3.   Write the text of your message, and click Send.

Note: The patient’s email address is automatically added to the To box. If an e-mail address is not attached to the patient in the Family File, you must enter the address manually.

4.   Repeat steps 1 – 3 for any other guarantors you want to contact.

Note: For the Send Message function to work properly, you must have e-mail installed on your computer. Your electronic mail program must support MAPI function calls (such as Microsoft Exchange  or other electronic mail programs typically included with Internet software), have a connection to the Internet, and have properly configured hardware devices and programs.

The Dentrix Support Staff has extensive experience in supporting the Dentrix software, and as software support, they are not authorized to answer questions or solve problems related to any of the components listed in this note. If you are having problems sending messages, please contact your hardware support resource for assistance.