Where to go for help

You can find answers and participate in the development of Dentrix Ascend by reading knowledgebase articles, reading Help topics, taking online courses, requesting support, and requesting new features.

Use the following guidelines to determine where to go in the Dentrix Ascend Resource Center:

• If you receive an error message or something is preventing you from your work in Dentrix Ascend, contact Support. On the Help menu , click (or tap) Contact Support.

  

• If you want to browse or search only the Help topics (technical documentation), on the Help menu , click (or tap) Search Help. If you want to learn about common tasks in Dentrix Ascend, on the Help menu , click (or tap) Common Workflows. If you want to open the landing page of the resource center to search all the available content (Help topics, Academy courses, blog posts, and Support articles), click (or tap) Resource Center.

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• To open a case (ticket) to contact Support, on the Help menu , click (or tap) Contact Support.

  

  Note: You can submit a case without a Resource Center account, but you cannot attach a file to or track the case without an account.

• To share your computer with a Support technician, on the Help menu , click (or tap) Remote Desktop Share.

  

• If you want to request a change in how Dentrix Ascend functions or to suggest a new feature, on the Help menu , click (or tap) Request a Feature.

  

  In the idea portal, check to see if other offices or Support have already made the suggestion that you want to make, and then do one of the following:

  • If the suggestion is there, add your vote to it. Votes help us prioritize which features and changes you and others want to see. You can also add comments to describe more about how you want to see something done and how it will benefit your office.

  • If your idea has not already been suggested, post a feature request. New ideas and comments are monitored, and some of the great features of Dentrix Ascend have come from offices.