Updating location IDs for claims

If your organization has multiple locations, and they share the same NPI and TIN for insurance claims, an insurance carrier may assign a location ID to each location and reject electronic claims without those IDs. To help reduce rejected insurance claims due to a missing location ID, Dentrix Ascend provides a way for you to specify the correct location ID to use for electronic claims that you submit to a payer.

Important: To find out what location IDs the payer has assigned to your locations, you must contact the payer.

Notes:

• Updating the location IDs for insurance carriers requires the "Edit Carriers" security right.

• If a claim is rejected, you can find the reason in that claim's status notes.

To update the location IDs for claims submitted to a payer

1. On the Home menu, under Insurance, click (or tap) Carriers.

   The Insurance Carriers page opens.

2. Select an insurance carrier.

   Tip: To help you locate an insurance carrier quickly, in the Filter box, enter part or all of a carrier's name, plan/employer, or group number to filter the carrier list so that it displays only those carriers that match what you enter.

   

   The options for editing the insurance carrier's information become available.

   

3. Click (or tap) Location Number.

   The Location Number dialog box appears.

   

4. For each location, enter the correct ID in the corresponding Number box. The box accepts up to three characters (letters and/or numbers).

   

   Notes:

   • If a Number box is not available, your user account has not been granted the "Edit Carrier" security right for that location.

   • If you enter only one letter or number in the Number box, Dentrix Ascend will automatically insert a zero (0) before that character you entered.

5. Click (or tap) Save.

6. On the Edit Carrier page of this insurance carrier, click (or tap) Save or Cancel.