System requirements for imaging

Browser

  • Latest version of Chrome for PC and Mac

  • Latest version of Chrome for Chromebox and Chromebook (only for viewing images or acquiring images with the built-in camera)

    Important: Dentrix Ascend Imaging may work with a Chromebox or Chromebook, but the Dentrix Ascend practice management system has not been tested on those types of devices.

  • Latest version of Chrome for iPad (only for viewing images)

  • Latest version of Safari for iPad (for viewing and acquiring images)

Note: iPad can be used for acquiring images and viewing images for non-diagnostic purposes.

Operating System

  • Microsoft Windows 10 or later

  • MacOS Catalina 10.15 or later

  • iOS 15 or later

  • Chrome OS 79.x or later (for Chromebox and Chromebook; only for viewing images or acquiring images with the built-in camera)

    Important: Dentrix Ascend Imaging may work with a Chromebox or Chromebook, but the Dentrix Ascend practice management system has not been tested on those types of devices.

Note: The operating system must be updated with the latest versions of any system patches and security updates.

Anti-Virus Software

  • Anti-virus software patched to latest version and virus definitions

Display

  • 15-inch (measured diagonally) monitor for PC, Mac, Chromebox, and Chromebook

  • 1024 x 768 resolution for PC, Mac, iPad, Chromebox, and Chromebook

    Note: For best results, always use the native screen resolution of a monitor.

Scanners

  • TWAIN drivers built on version 1.9 or later of the TWAIN standard

    Notes:

    • All modes (such as native and buffered) are supported.

    • Single-image transfers and multiple-image transfers are supported.

    • Automatic document feeders (ADF) are not supported.

    • The TWAIN Direct standard (which is different from TWAIN) is not supported.