System requirements for imaging

Browser

• Latest version of Chrome for PC and Mac

• Latest version of Chrome for Chromebox and Chromebook (only for viewing images or acquiring images with the built-in camera)

  Important: Dentrix Ascend Imaging may work with a Chromebox or Chromebook, but the Dentrix Ascend practice management system has not been tested on those types of devices.

• Latest version of Chrome for iPad (only for viewing images)

• Latest version of Safari for iPad (for viewing and acquiring images)

Note: iPad can be used for acquiring images and viewing images for non-diagnostic purposes.

Operating System

• Windows 10 or 11

  Important: Effective October 14, 2025, Microsoft will no longer support Windows 10.

• MacOS Big Sur 11 or later

• iOS 16 or later

• Chrome OS 79.x or later (for Chromebox and Chromebook; only for viewing images or acquiring images with the built-in camera)

  Important: Dentrix Ascend Imaging may work with a Chromebox or Chromebook, but the Dentrix Ascend practice management system has not been tested on those types of devices.

Note: The operating system must be updated with the latest versions of any system patches and security updates.

Anti-Virus Software

• Anti-virus software patched to latest version and virus definitions

Display

• 15-inch (measured diagonally) monitor for PC, Mac, Chromebox, and Chromebook

• 1024 x 768 resolution for PC, Mac, iPad, Chromebox, and Chromebook

  Note: For best results, always use the native screen resolution of a monitor.

Scanners

• TWAIN drivers built on version 1.9 or later of the TWAIN standard

  Notes:

  • All modes (such as native and buffered) are supported.

  • Single-image transfers and multiple-image transfers are supported.

  • Automatic document feeders (ADF) are not supported.

  • The TWAIN Direct standard (which is different from TWAIN) is not supported.