Subscribing to notifications

You can receive notifications (as pop-up messages) when changes in the status of appointments for the specified providers and/or operatories occur. You can also receive notifications when payers respond to eligibility verification requests. Each Dentrix Ascend user can have different subscription settings.

To subscribe to notifications

1. On the User menu, click (or tap) Notifications.

   

   The Notifications page appears.

   

2. Select a sound that you want to have accompany notifications, the providers and/or operatories that you want to subscribe to notifications for, and whether you want to receive eligibility verification notifications.

   Set up any of the following options:

   • Choose a Sound - To have a sound accompany a notification that you receive, select a sound from the list. To hear what the selected sound sounds like, click (or tap) Play.

     Note: For you to hear the sound, your computer must have speakers attached and the volume properly set.

   • Subscribe to Providers - This provides notifications for changes in the status of appointments for the specified providers. Select the All checkbox to include all providers, or select only the checkboxes of specific providers. Only providers who have access to the current location are available.

     A notification appears if another user changes the status of an appointment for which one of the selected providers is the appointment provider (regardless of the operatories and statuses that you are subscribed to) to Late, Here, Ready, Chair, or Complete.

   • Subscribe to Operatories - This provides notifications for changes in the status of appointments in the specified operatories. Select the All checkbox to include all operatories, or select only the checkboxes of specific operatories.

     A notification appears if another user changes the status of an appointment that is in one of the selected operatories (regardless of the providers and statuses that you are subscribed to) to Late, Here, Ready, Chair, or Complete.

   • Notify for these Status changes - This provides notifications for changes in the specified statuses of appointments. Select the All checkbox to include all statuses, or select only the checkboxes of specific statuses.

     A notification appears if another user changes the status of an appointment to one of the selected statuses (according to the providers and operatories that you are subscribed to). Also, the Upcoming Appointments panel (a virtual route slip) displays only the appointments that have one of the selected statuses.

     Note: You must subscribe to at least one provider or operatory in order to subscribe to any status changes.

   • Insurance Eligibility - This provides notifications when payers respond to eligibility verification requests. To receive these notifications, select the Show insurance eligibility check notifications checkbox.

   All changes are saved automatically.