Marking an ERA as Incomplete

If an ERA has been marked as Completed (automatically or manually), you can mark that ERA as Incomplete.

To mark an ERA as Incomplete

1. If you are not already viewing the correct location, select it on the Location menu.

2. On the Home menu, under Insurance, select Bulk/ERA Insurance Payments.

   The Bulk/ERA Insurance Payments page opens.

   

3. Select the ERA Payments tab on the left panel.

   ERAs for claims that correspond to the current location appear.

   

4. Select the Completed option to allow completed ERAs to be listed.

   

5. On the left panel, select a completed ERA (as indicated by the green checkmark symbol ).

   On the right, the ERA's payment date, reference number, payment amount, and claims appear.

   

6. Click (or tap) Mark Not Complete.