Inactivating or reactivating recare communications

You can turn a recare communication (an email message and a text message that get sent to patients automatically regarding their prophy recare) on or off as needed.

To inactivate or reactivate a recare communication

1. If you are not already viewing the correct location, select it on the Location menu.

2. On the Settings menu, under Patient Care, click (or tap) Patient Communications.

   The Patient Communications page opens.

3. On the Recare tab, click (or tap) a communication.

   

   Samples of the corresponding email message and text message appear, and the options for the communication become available.

   Due Date (before)

   

   Due Date (after)

   

4. Change the communication's Active setting:

   • On - The corresponding email or text message will be sent to patients as applicable.

     Notes:

     • When you turn on a communication, a message appears and explains that written consent from patients is not required for you to send them text messages. After you read the message, click Close.

     • If a patient requests not to receive automated text messages, you can turn them off for that patient, or the patient can text STOP to 45827 from the mobile phone that is designated as the phone that receives automated text messages for the patient.

   • Off - The corresponding email or text message will not be sent to any patients.