Checking the statuses of electronic prescriptions

If your organization uses Dentrix Ascend ePrescribe, and if you are logged in to Dentrix Ascend as a provider with ePrescribe enabled, you can check the status of an electronic prescription that has been sent to a pharmacy.

The following statuses are possible:

• Pending - The prescription has not been sent.

• Sent - Veradigm sent the prescription to Surescripts.

• Received - The pharmacy has received the prescription from Surescripts.

• Acknowledged - The pharmacy has understood the prescription instructions and dosage.

• Unconfirmed Error - Necessary connections were not completed. Correction requires ePrescribe Support intervention.

Checking the status of an electronic prescription

1. Log in to Dentrix Ascend as a provider. On the User menu, select Electronic Prescriptions.

   

   ePrescribe opens in "task mode."

   

2. In the upper-right corner, click (or tap) the msg icon .

   The Message Queue for the location appears.

   

3. Specify your search criteria, and then click (or tap) Search to view the matching messages.

4. To confirm a message, select the corresponding option (the details appear on the right), and then click (or tap) Confirm.

   

5. To close ePrescribe, click (or tap) Done and then Confirm on the confirmation message that appears.