Managing wait or will call appointments

If, after you enter appointment information, the patient cannot decide on an appointment date and time, you can move the appointment to the Unscheduled List. When the patient is ready to be scheduled, you can move the appointment from the list to the appropriate time without having to re-enter the information. If the patient fails to call back and confirm a new appointment, the appointment remains on the Unscheduled List so you can use it to fill last minute cancellations or to increase production during slow periods.

To manage a wait or will call appointment

1.   In the Appointment Book, double-click an appointment.

The Appointment Information dialog box appears.

2.   Click Wait/Will Call.

The appointment is moved to the Unscheduled List.