If the sensor is not working, you have a couple of options you can use to troubleshoot the issue.
Verify that the device app is running by looking in the system tray. Ensure that the app's icon is green.
To ensure that the DEXIS Platinum sensor is detected by your computer, open Device Manager, and then verify that the device appears.
To view any hardware error codes, navigate to C:\ProgramData\DEXIS Imaging\Polaris\Log.
Error Code |
What to Do |
7 – DETECTOR_CURRENT_TOO_HIGH |
Bypass any extension cables. If possible, plug sensor into multiple ports on front and back of computer. If you still receive this error, refer to DEXIS for a hardware issue. |
9 – DARK_IMAGE_MEAN_TOO_HIGH |
Indicates an issue with the sensor; refer to DEXIS for a hardware issue. |
10 – DARK_IMAGE_MEAN_TOO_LOW |
Indicates an issue with the sensor; refer to DEXIS for a hardware issue. |
70 – NO_SENSOR_ATTACHED |
Bypass any extension cables. If possible, plug sensor into multiple ports on front and back of computer. If you still receive this error, refer to DEXIS for a hardware issue. |