Dentrix Imaging supports acquiring intraoral images from the Gendex GXS-700 intraoral X-ray sensors on computers running the Windows operating system. Drivers for the Gendex GXS-700 sensor must be installed on each computer that the Gendex sensor will be connected to. You must also install the calibration (correction) files on each computer that you connect the Gendex sensor to.
Note: Before installing the Gendex sensor, you must install the acquisition agent application on each computer that you use to acquire images. Please refer to Setting up the acquisition agent for instructions on downloading and installing the acquisition agent.
Notes:
· Gendex GXS-700 and DEXIS Platinum sensors use the same installer (Fusion Driver and API Update.exe). If you have already installed the DEXIS Platinum sensor, and it is working on this computer, the Gendex GXS-700 sensor does not require further configuration and is available for selection in Dentrix Imaging. However, you may need to either copy the Gendex GXS-700 sensor's calibration files to the folder specified in the acquisition agent preferences where the acquisition agent looks for the calibration files, or change the folder in the acquisition agent preferences where the acquisition agent looks for the Gendex GXS-700 sensor's calibration files to reference the correct folder that contains the calibration files.
· Dentrix Imaging supports the Gendex GXS-700 sensor directly without the need for Gendex GxPicture to be installed. If you installed GxPicture previously with the checkbox for GXS-700 sensor support selected, open the GxPicture installer again, and clear the checkbox for GXS-700 sensor support.
To install the Gendex GXS-700 drivers
1. Right-click Fusion Driver and API Update.exe, and then click Run as administrator.
The Welcome screen appears.
2. Click Next.
The Choose Destination Location screen appears.
3. Click Next.
The Ready to Install the Program screen appears.
4. Click Install.
The InstallShield Wizard Complete screen appears.
5. Click Finish.
6. For each Gendex GXS-700 sensor connected to this computer, install the correction file that matches the serial number of that Gendex GXS-700 sensor. Connect the sensor to every USB port on the computer, giving the operating system enough time to load the driver each time. In some cases, Windows may be set to always check Windows Update, so it may take a minute or two for Windows to search Windows Update before it attempts to install the driver that was copied to the computer by the Fusion Driver and API Update installer.
Notes:
· The sensor will not operate without the correct (matching serial number) calibration files. The calibration/correction files are packaged with the sensor on a disc labeled "Gendex GXS-700 Sensor File." A sensor's serial number is located on its USB cable by the connector. In most cases, Gendex can supply the calibration/correction files for the specific serial number of the sensor if you cannot locate the disc and the calibration files are not already copied to the computer.
· If you installed a Gendex GXS-700 sensor on this computer previously and used it with a different imaging software, and if you did not use a DEXIS Platinum sensor on this computer, you can change the folder in the acquisition agent preferences where the acquisition agent looks for the calibration files to reference where Gendex installs calibration files, which is C:\Program Files (x86)\Gendex\GXS700_CorrectionFiles.
If you also use a DEXIS Platinum sensor on this computer, the Gendex calibration file installer will detect this and copy the Gendex calibration files to the same folder where the DEXIS calibration files are installed. In this case, the folder in the acquisition agent preferences where the acquisition agent looks for the calibration files can remain set to the folder where DEXIS installs calibration files.
Once the Gendex GSX-700 sensor is functional, you can test it by acquiring an image.
To acquire an image
1. In the Imaging Procedures list, click Bitewing Single Image.
2. In the tooth selection chart, click the teeth you want to image.
3. In the Acquisition method for this imaging exam menu, click Gendex GXS-700, and then click Proceed with Acquisition.
4. Acquire an image using the Gendex GXS-700 sensor.
Note: If an error appears, try restarting the computer.
You can troubleshoot issues you may have with the Gendex sensor.
To confirm that the Gendex GXS-700 device driver is loaded and recognized by Windows
1. Connect the Gendex GXS-700 sensor to a computer.
2. Open Device Manager.
3. Expand the Dental Intraoral X-ray Sensor category.
4. Right-click Gendex GXS-700 (Size 2), and then click Properties.
5. Ensure that "This device is working properly" appears.
Note: If the device does not appear in Device Manager, or if the message "This device is not working properly" appears, one of the following issues may be the cause:
· The drivers are not installed properly. Try removing and then reinstalling them.
· The sensor has a bad connection or is defective.