Dentrix Imaging supports acquiring intraoral images from SOPIX intraoral X-ray sensors on computers running the Windows operating system. You must install the drivers for the SOPIX sensor on every computer that the SOPIX sensor is connected to.
Notes:
· Prior to installing the SOPIX sensor, you must install the acquisition agent application on each computer that you use to acquire images. Please refer to Setting up the acquisition agent for instructions on downloading and installing the acquisition agent.
· There is a separate guide for setting up the SOPIX gen 2 sensor.
You must install the SOPIX sensor drivers on every computer the SOPIX sensor is connected to.
To install the SOPIX sensor drivers
1. Insert the setup disc provided with your SOPIX device, and then run the installer.
Note: The installer is also available for download from https://www.soprotechnicalsupport.com/drivers/.
2. If a User Account Control window opens, click Yes.
The SOPIX Device Driver Installer wizard starts, and the Welcome screen appears.
3. Click Next.
When the installation is complete, the Congratulations! screen appears.
4. Click Finish.
5. Connect your SOPIX device to the computer.
Windows will find the installed driver.
Once the SOPIX sensor is functional, you can test it by acquiring an image.
To acquire an image
1. In the Imaging Procedures list, click Bitewing Single Image.
2. In the tooth selection chart, click the teeth you want to image.
3. In the Acquisition method for this imaging exam menu, click DUO, and then click Proceed with Acquisition.
4. When you see the Sopro SOPIX interface, acquire an image using the SOPIX sensor.
You can confirm that the sensor device driver is loaded and recognized by Windows.
To troubleshoot the SOPIX sensor device driver
1. Connect the sensor to a USB port.
2. Open Device Manager.
3. Expand the Imaging Devices category, and make sure that Sopix/Sopix2 is listed.
4. If your sensor is not being detected by Windows, or if it appears with an error message, double check the physical USB connection. If this does not resolve the issue, try uninstalling and re-installing the driver, and then check Device Manager again. If re-installing the drivers does not resolve the issue, contact Acteon/Sopro customer service at 1-877-4ACTEON (1-877-422-8366).