Contacting patients by email  

If you have MAPI-compliant email installed and configured properly, you can contact your patients electronically.

To send an email message

1.   In the Collections Manager, select the guarantor you want to contact.

2.   Click File, point to Switch To, and then click Send Message.

Your email program opens. This may take a few seconds.  

3.   Write the text of your message, and then click Send.

Note: The patient's email address is automatically added to the To box. If an email address is not attached to the patient in the Family File, you must enter the address manually .

4.   Repeat steps 1 - 3 for any other guarantors you want to contact.

Note: For the Send Message function to work properly, you must have email installed on your computer. Your electronic mail program must support MAPI function calls (such as Microsoft Exchange, Eudora, or other electronic mail programs typically included with internet software), have a connection to the internet, and have properly configured hardware devices and programs.

The Dentrix Support Staff has extensive experience in supporting the Dentrix software, and as software support, they are not authorized to answer questions or solve problems related to any of the components listed in this note. If you are having problems sending messages, please contact your hardware support resource for assistance.