Flagging an appointment as "Wait/Will Call"
If you have entered all appointment information, and then a patient decides he or she cannot confirm the selected date and time, flag the appointment as "Wait/Will Call" to move all of the entered information to the Unscheduled List so that you don't have to re-enter it later. If the patient fails to call back and confirm a date and time, the appointment remains on the Unscheduled List where you can access it to fill last-minute cancellations or to increase production during slow months.
Note: You can also put an appointment on the Unscheduled List by breaking it.
To flag an appointment as "Wait/Will Call"
1. In the Appointment Book, double-click an appointment.
The Appointment Information dialog box appears.
2. Click Wait/Will Call.
Dentrix Enterprise moves the appointment from the Appointment Book window to the Unscheduled List and updates the last missed appointment information in the Family File to reflect the date the patient broke the appointment and the number of times the patient has broken appointments.